Need technical support for your PulseConnex system? Please check the Resources below. Contact us and we’d be more than happy to help you solve any problems that the information below does not cover.
Frequently Asked Questions
You will need a licensed electrician or local utility personnel to connect the meter to the “little white box.” Once connected, the remaining installation process is done through www.pulseconnexlogin.com.
- “little white box” (purchased from Brayden Automation)
- Power supply (provided by Brayden Automation with "little white box")
- Ethernet cable plugged into the nearest Ethernet jack connected to the internet (cable found at any electronic supply store)
- 2 Conductor control cable (supplied by the installer) used to connect the meter to the power and signal connector on the “little white box”
- PulseConnex account (purchased on www.pulseconnexlogin.com through paypal)
- A computer with internet access
No. The PulseConnex device is a Client and uses a Dynamic IP address instead of a static IP address. So no need to set
No. Since the PulseConnex device is a Client and uses Port 80, no changes to the Firewall are necessary.
- Device Serial Number (12 digit code located on the “little white box”)
- PulseConnex Version
- Subscription Expiration (automatically displayed once account is purchased)
- Time Zone
- Pulse Constant
- Number of wires (2-wire or 3-wire aka Form A or Form C)
- Alarm notification settings
If internet connection is lost, the “little white box” will store data packages for up to 24 hours to ensure no pulse information is lost. Once internet connectivity is established the data packages are immediately transferred to the PulseConnex database.
Pulse information is recorded and streamed almost instantaneously to the online PulseConnex account with less than a one second delay.